AI Features4 min read
FAQ AI: in-form knowledge base
Add an AI-powered FAQ field that answers respondent questions from your knowledge base in real time.
FAQ AI is a field type that embeds a mini AI-powered knowledge base directly inside your form. Respondents can type a question and receive an instant, contextual answer — reducing support tickets and improving the user experience.
How FAQ AI works
- 1Drag the "FAQ AI" element from the Advanced category in the left sidebar onto your form canvas.
- 2In the Properties sidebar, add your knowledge base entries: pairs of questions and answers that the AI will use as source material.
- 3Optionally set a custom system prompt to control the AI's tone and boundaries (e.g., "Only answer questions about our return policy").
- 4Publish the form. When respondents type a question, the AI searches your knowledge base and generates a helpful answer.
Knowledge base best practices
- •Write clear, concise Q&A pairs. The AI performs best with specific, well-structured source material.
- •Cover common questions: shipping, returns, pricing, features, compatibility.
- •Update the knowledge base when policies change — the AI always uses the latest entries.
- •Keep entries focused. One topic per Q&A pair works better than multi-topic entries.
Each respondent question costs 1 AI credit. The AI will politely decline to answer questions that fall outside your knowledge base scope.
Pro tip
Use FAQ AI at the beginning of support forms to deflect common questions before the respondent even fills out the rest of the form.
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