Getting an email when someone responds
Turn on email alerts per form, choose instant or a daily summary, and add colleagues who should be told too.
Spiceform can email you when somebody completes your form, with their answers in the message so you can triage it without opening anything. It is off until you switch it on, and it is set per form — the questionnaire you check once a week does not have to interrupt you the way an inbound lead form does.
Turning it on
- 1Open the form in the builder and click the settings gear in the top bar.
- 2Find the Notifications section and switch on "Email me new responses".
- 3Choose how you want to hear about them: as they arrive, or once a day.
- 4Save. The next completed response sends you an email.
The email goes to the address on your Spiceform account. It shows the form name, when the response came in, the first few answers, and a button that opens the full response in your Results tab.
As they arrive, or once a day
- •As they arrive — an email within seconds of each submission. Available on Hot, Fire and Inferno.
- •Once a day — a single summary listing every new response across all of your forms, so a busy day is one email instead of forty. Available on every plan, and it is what the free Mild plan uses.
If you are on Mild you will get the daily summary whichever option you pick, and the summary itself will tell you so. Upgrading to Hot switches you to instant without changing the setting back.
Even on a paid plan, the daily summary is the better choice for a form that collects a lot: an alert you stop reading is worse than a list you actually open.
Telling colleagues too
You can send the same alerts to other people — a sales colleague, a shared support address, whoever needs to act on a response. Add their address under the notification setting and save; they get a short email asking whether they want these alerts, and nothing else is sent to them until they say yes. That confirmation step is deliberate: it means nobody can be signed up for mail about a form they have never heard of.
- •Mild — your own address.
- •Hot — your address plus one more.
- •Fire — your address plus four more.
- •Inferno — as many as your team needs.
Each recipient can remove themselves from the bottom of any alert without touching your settings, and you can remove them from the form's settings at any time.
What does not send an email
- •Half-finished responses. Somebody who starts typing and leaves does not interrupt you — only a completed submission does.
- •Anything the spam filter caught.
- •Responses beyond your plan's monthly limit, which stay locked until you upgrade. The email would otherwise show you what the dashboard is holding back.
- •A flood. If one form is being filled in faster than anybody could read the alerts, we send a short "and this many more" note instead and pick up again the next hour. Nothing is lost — every response is in your Results tab either way.
Turning it off
Switch "Email me new responses" off in the form's settings and the emails stop for that form. There is also an unsubscribe link at the bottom of every alert, and it is scoped: it stops response alerts for all of your forms and leaves everything else — password resets, receipts, plan notices — working normally.
Email alerts are not the same as Automations. Automations, on Fire and above, are multi-step workflows that can email your respondents, wait, branch and call other apps. If all you want is to be told about a response, the switch described here is included on your plan already.
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